JOB TITLE: Technical Service Assistant

FUNCTION: Overall function is the subject matter expert on Haulotte ERP (M3) to support operational service teams activities

The specific functions are outlined here, but no limited to this list:

• Create and follow services and purchase orders.
• Management of requirements for personnel entry to client facilities
• Spare parts, service, and machine invoicing, including credit notes.
• Create and send instructions letters for forwarding agent
• Submit and follow claims for spare parts warranties.
• Support and fill KPIs information from M3 & Cognos
• Customer proper creation in the system
• PO creation, reception, and quality check
• Management of customer billing portals

SPECIFIC SKILLS:

• English speaking and writing skills.
• Communication with customers.
• Service attitude.
• Strong PC skills (MS Office).
• Self-motivated and organized.
• Ability to work independently.
• Ability to work as a team.
• Ability to meet deadlines.
• Strong attention to detail.

EDUCATION:

Bachelor’s degree on administration or related to systems.

EXPERIENCE:

3-5 years of work experience.

Salary: $22,000 MXN per month

Benefits: Above those required by law

Location: Manufacturing Plant, Santa Catarina, Nuevo León

Employment Type: Full-time, Permanent

Work Mode: On-site