Collections Agent Job Summary in Monterrey, NL

This is a full-time collections agent position in Monterrey, NL that offers a salary between $18,000 -20,000 MXP per month with benefits including life insurance, meal vouchers, and potential performance bonuses. The work schedule includes weekends and is an 8-hour shift.

Responsibilities

• Review assigned accounts for collection efforts.
• Make professional outbound calls to collect payments while maintaining good customer relations.
• Resolve customer billing issues and reduce account delinquency by ensuring proper application of payments.
• Collect payments according to due dates.
• Identify reasons for account delinquency and discuss them with account managers.
• Monitor assigned accounts and collection reports.
• Follow up on payment arrangements.
• Send emails to encourage payment on delinquent accounts.
• Assist with month-end closings and annual financial audits.
• Complete all tasks accurately and on time.
• Perform other assigned duties.

Qualifications

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident personality.
• Proficiency with computers and relevant software.
• Excellent organizational and time management skills.
• Strong communication and problem-solving abilities.
• Detail-oriented and able to multi-task.
• Bachelor's degree in business administration, accounting, or a related field.
• At least 2 years of experience in accounts receivable, debt solutions, or payment solutions (preferred experience with McLeod software).
• Salary 20,000

Location :  https://nuevosurcentrocomercial.com/directorio/ Torre Banregio 5to Piso